A tier system is introduced to acknowledge that:
- some agents will invest more time than others to actively seek out prospective projects; and
- some agents will add more value to the company than others (ie. through their advanced networking skills, prior experience in industry, etc.)
- This tier system aims to reward and incentivise agents appropriately for their level of effort and demonstrated commitment. There are 3 tiers, the details of which are set out below.
TIER 1: INDEPENDENT AGENT.
This tier reflects the loosest connection between an agent and the company. There are only three prequalification requirements to operate as an agent in Tier 1:
a valid e-mail address for contact purposes;
a rudimentary understanding of English; and
entering into an agreement that defines the exact commission structure and the operating rules.
The agent’s basic details will be listed in the company agent database and the agent will receive RSC newsletters and updates. Agents in Tier 1 will receive a commission of 2% of professional fees billed for any contact for which they hold Priority of Claim that results in a successful contract. Commission will commonly range between $500 and $10,000 for any given contract, with larger contracts potentially providing up to $100,000 commissions.
The programmes for tiers 2 and 3 are still being developed and some features may be partially based on feedback we receive from Tier 1 agents. The general outline of the higher tiers can be found below to give an idea of the potential beyond Tier 1. Promotion of an agent to a higher tier will always be at the discretion of RSC.
TIER 2: ACCREDITED AGENT.
Agents in this tier have had a longer working relationship with RSC and have already introduced several valuable contacts, regardless of whether they resulted in successful contracts for the company. Before becoming eligible for Tier 2, and in addition to requirements under Tier 1, agents need to provide the following:
information on experience and qualifications (ie. provide a CV);
a document that outlines their impression of the network opportunities, state of the industry in their respective geographic locations, and their intended general approach to generating leads; and
a signed letter of intent to ensure they can represent the company professionally.
Agents in Tier 2 will receive a commission of 4% of professional fees billed for any contact for which they hold Priority of Claim which results in a successful contract. These will commonly range between $1,000 and $20,000 for any given contract, with larger contracts potentially providing up to $200,000 commissions.
TIER 3: CERTIFIED AGENT.
In order to reach “certified agent” status, in addition to fulfilling the requirements to enter Tier 2, the agent needs to show an extensive record of setting up introductions between the company and clients and maintaining good network relationships. They will be listed as official RSC affiliates on the RSC website and will be provided an RSC e-mail address and RSC business cards.
Agents in Tier 3 will receive a commission of 6% of professional fees billed for any contract that is successfully negotiated as a result of a contact for which they hold Priority of Claim. These will commonly range between $1,500 and $30,000 for any given contract, with larger contracts potentially providing up to $300,000 commissions. The agent may be given the opportunity to make use of a pooled marketing fund for authorised marketing activities and may have their Priority of Claim extended to 6 months.
After prolonged successful cooperation between a Tier 3 agent and the company, the agent may be given the opportunity to act as a region/country manager, representing RSC, and receive a retainer and/or commission based on all agent sales in the area.
Agents in any tier can also register their interest to undertake project-specific service work once a project has initiated. This work may include anything from translating official documents, liaising between project management and the local government, to field logistics or any other task that matches with the agent’s background or network.